Frequently Asked Questions

 

Cancellations & Returns
Can I cancel my order ?
 

After the order has been placed you have 2 hours to message me asking for a cancellation. After this timeframe cancellations won't be possible.

 
I would like to return my order.
 
 
My order arrived damaged or something is missing !
 
 
Orders
Can I modify my order ?
 

Once your order has been placed it cannot be modified anymore. If you made a mistake contact me as soon as you placed your order and I might be able to change it.

 

If the order has already been processed, no modification or cancellation will be made.

 
Can I change my shipping address ?
 
 
My order has been shipped to the wrong address
 
 
Shipping
When will my order ship ?
 

All orders are processed as fast as possible after the order is completed !

 

The processing times are usually 2-3 business days (Monday-Friday) but please note processing can take longer during busy sales and Holidays season !

 
What does the "estimated date of delivery" on product page mean ?
 
 
How long will delivery take ?
 
 
Will I pay custom fees ?
 
 
Where is my tracking ?
 
 
My order hasn't arrived !
 
 
My tracking has stopped updating